Refund and Returns Policy

Please Read Carefully:

ND Collective is committed to handling returns and processing refunds in line with Australian Consumer Protection legislation. We strive to ensure a smooth and hassle-free experience for our customers. Should you have any questions or need assistance with a return, don’t hesitate to reach out to our support team at admin@ndcollectivehub.com.au

Please note that only items purchased directly from the ND Collective website can be returned. If you purchased your item from an alternative store, you will need to return it to its original place of purchase.

Claims must be submitted within 14 days of delivery. To help us process your claim quickly, please include a photo of the damaged item along with a description when you contact us. Additionally, a valid proof of purchase is required for all claims.

Damaged or Faulty Goods:

We take great care in packing your order to ensure its safety during transit. If your product arrives damaged, or if it is or does not operate as intended, we offer replacement returns. Please note that dented packaging boxes do not qualify for this policy.

Change of Mind or User Error:

If you make an error while ordering online, or change your mind upon receiving your order, ND Collective will consider an exchange for the intended purchase, provided the pricing is equivalent. Returned Therapy@Home packs must be unopened and in their original saleable condition. Please note that you are responsible for shipping and additional postage charges on the return. ND Collective will inspect your return to ensure it meets these conditions before processing your exchange.